Privacy Policy

Last updated: September 2026

Snug Serviced Apartments (“Snug”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you contact us, use our website, make an enquiry or booking, or contact us through platforms such as Facebook, Instagram or other online services.

Who We Are

Snug Serviced Apartments provides serviced and short-term accommodation and related property services.

Business name: Snug Serviced Apartments
Address: 11 Riverview Crescent, Cardross, G82 5LT
Email: [email protected]

If you have any questions about how we use your personal information, please contact us using the details above.

Information We May Collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Telephone number
Address
Booking and accommodation details
Information you provide when making an enquiry
Information about a property you own or are considering purchasing
Messages and correspondence between you and Snug
Payment and transaction information where applicable
Technical information generated when you use our website

If you contact us through Facebook, Instagram, Messenger or another third-party platform, we may receive the information that you choose to provide through that platform.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Manage accommodation bookings
Communicate with guests
Provide our services
Respond to enquiries from landlords, property owners and prospective property investors
Discuss potential property management or short-term accommodation opportunities
Manage our relationship with property owners and business partners
Process payments and maintain appropriate business records
Improve our website and services
Meet our legal, regulatory and accounting obligations
Prevent fraud or misuse of our services

Where appropriate and permitted by law, we may also contact you about Snug services that we believe may be relevant to you. You can ask us to stop marketing communications at any time.

Facebook, Instagram and Online Advertising

If you respond to a Snug advertisement on Facebook, Instagram or another online platform, we may receive the contact information and other details that you choose to provide.

We use this information to respond to your enquiry and discuss the Snug service, property or investment opportunity that you have expressed an interest in.

Meta and other platforms may process your information separately in accordance with their own privacy policies.

Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to provide a service or fulfil a contract with you;
You have asked us to take steps before entering into a contract;
We have a legitimate business interest in responding to enquiries, operating and improving our business, and communicating with customers and prospective clients;
We need to comply with a legal obligation; or
You have given us consent where consent is required.

Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with organisations that help us operate our business, such as:

Booking and property-management platforms
Payment providers
Accountants and professional advisers
IT, website and communications providers
Contractors or service providers involved in providing accommodation or property services
Government bodies, regulators or law-enforcement authorities where required by law

We only share information where there is an appropriate reason for doing so.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, tax, accounting and regulatory requirements.

Information relating to an enquiry that does not result in an ongoing business relationship will not be kept indefinitely.

Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, alteration or disclosure.

Where we use third-party systems or platforms to provide our services, those providers may also store and process information on our behalf.

International Transfers

Some of the technology and online services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.

Your Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how information is used
Object to certain types of processing
Request the transfer of certain information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details above.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Cookies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve the user experience.

Where required, visitors will be given choices regarding non-essential cookies.

Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services. Those organisations operate under their own privacy policies, and Snug is not responsible for how those third parties process personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The latest version will be published on our website.

Contact Us

If you have questions about this Privacy Policy or how Snug uses your personal information, please contact:

Snug Serviced Apartments
11 Riverview Crescent, Cardross, G82 5LT
[email protected]